![]() Hardware purchases, for example, have a separate refund program that goes through Microsoft Support. The Xbox refund program applies to "digital gaming content," and as such can't be used for everything purchased in the Microsoft Store. Refunds don't apply to all products in the Microsoft Store.A comprehensive refund program is part of Microsoft's "buying experience," but the company can and will deny refunds if it feels the system is being abused in some way. The vast majority of refund requests that meet the requirements listed here are accepted without any issue, but they are still just that - requests. You need to make a request refunds are not guaranteed. ![]() This helps protect your account against unwanted purchases (which can't be guaranteed a refund in every case) ![]()
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